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Comments or Complaints

If you are unsure or dissatisfied with any part of your service, please inform your stylist immediately. Your hair is our priority and we are always happy to help with your queries and concerns.

We will always consult with every customer prior to their service, discussing in as much detail as possible what they would like, their vision, and what they expect the finished result will be. We will ask as many questions we can, carry out tests as needed and explain the aftercare and maintenance needed for the given style/colour – all the while taking notes and recording the consultation. Our philosophy is to be as honest as possible with what is achievable and whether the chosen style/colour will suit the individual and their lifestyle.

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your service or within 24 hours after your service has been performed. If there is a fault on our side, we are committed to making any needed corrections and will either correct the fault at no charge or offer you a refund.

Please bear in mind that we have had incidents in the past where a client has deliberately complained about a service we have carried out in an attempt to receive their services free of charge as well as other malicious actions attempting to get free or discounted services.

However, we do understand that clients can change their mind about what they want after making a decision on a service and we will do everything we can to ensure you are happy with your hair, with your hair condition as a priority.

If you change your mind about a service you have received, please let us know during your service or within 24 hours after your service has been performed. We will arrange another consultation as soon as possible and do everything we can to arrange a new appointment for you.