Unit 3 West Street Gateshead NE8 1BH UK
Client Appointments Information
Client Appointments Information
We are doing everything we can to ensure all clients are treated fairly and able to arrange their appointment as soon as possible.
We have prioritised our regular clients who already had appointments booked with us when the salon was forced to close in March.
Our online booking is now available, and we will be available for telephone bookings at the salon during our usual opening hours.
You can book an appointment with us online HERE or telephone 01914774693 during our opening hours. Please make sure you familiarise yourself with all the guidance and policies below, BEFORE you travel to the salon.
Clients who were already booked in when the salon was forced to close were prioritised.
Most of our clients book in advance, and recur their appointments months, sometimes years into the future. Therefore, we already had a very full appointment book when the salon closed on 21st March. These clients have been contacted and re-booked first, before we opened up our online booking and telephone booking.
Pre-booked appointments made before the salon was closed have been cancelled.
If you are one of the many clients who had appointments booked months, or years in advance, you'll no doubt have some dates on your appointment reminders for after the salon is open. Unfortunately, those appointments were booked prior to the new COVID-Safe guidance and policies being brought out, therefore are not booked with social distancing or additional disinfection in mind.
We have been forced to cancel all pre-booked appointments which were arranged for dates after the salon opens to ensure we are meeting the new standards.
We can no longer book appointment or work like we used to.
To ensure the salon is COVID-Safe and complying with the latest industry and government guidance, we have made many changes to the salon and how we work as Stylists. This includes monitoring the amount of people in the salon and the space between them, resulting in fewer appointments available and more time needed for us to carry out cleaning and disinfecting.
This will mean it may take longer for clients to get an appointment and we have had to make some tough decisions to make sure everyone is treated as fairly as possible. For more information about changes to our appointments, please read on, or to see more of the actions we have taken in the salon to keep everyone safe, see our Salon Actions Page.
We will not be accepting new clients for a while
We have not been able to accept new clients in a while (or those that haven’t visited in a long time), but it is especially important now with the reduced appointment slots for us to prioritise our regular, loyal clients and make sure they are booked in first. Once we can open bookings for new clients, we will set up a new client wait list.
We will carry out initial consultations over the phone
When speaking with clients over the phone, we will try to gather as much information as possible to ensure their appointment has the correct service time allocation. This is especially important now that we need to maintain social distancing and be constantly aware of how many clients are in the salon at any one time and how long they will be there.
For our cutting only clients, this will be a relatively simple questionnaire; all we really need to know is whether you would like a restyle to take you back to your usual style, maintaining your new found length, or if we are correcting a home cut.
For our colour clients, it may be a little more complicated. We will have access to your salon colour history, and if you can confirm that no home colour has been applied, and you would like to go back to your “usual” salon service, we should be able to decide on a correction appointment right there and then.
If you would like a change of colour, a larger correction service, or have applied any kind of home colour or box dye, we may need more information before deciding on a service plan and schedule a full colour consultation. Photos of your hair, or inspiration images can be sent online, but unfortunately incompatibility or strand tests may be needed to determine a range of factors, and this can only be done in-salon.
For online bookings, please ensure you provide your correct contact number and are available to call during our salon opening hours.
Our online booking is great for client convenience and allows clients to see when appointments are available and book services in their own time. Unfortunately, our online booking has also created additional problems such as clients booking the wrong services or even some people booking malicious, "fake" appointments. To combat this, we will always contact an online booking on the phone number provided by the client to confirm the appointment and carry out a quick consultation on the phone to ensure the appointment is genuine and they have booked the correct services.
This is especially important now as appointments are very limited and we need to ensure social distancing and correct service time allocation. If a client books the wrong service online, we won't be able to change it on the day, and the last thing we want is someone arriving to their appointment, only to find we haven't got time to do what they want.
As soon as we are notified of an online booking (during our salon opening hours), we will contact the client on the phone number they provide at the time of booking to confirm the appointment and carry out a quick telephone consultation. If we are unable to contact the client within 24 hours of their appointment, we will cancel the booking and offer the appointment to another waiting client. Please ensure you provide the correct contact number at the time of booking and you are available to receive a call during our opening hours.
Allergy Alert Tests (Patch Tests) are still needed
All colour clients will need a skin test at least 48 hours prior to a colour application unless they are a regular client, visiting the salon every 6 weeks or less for their regular colour service.
Unfortunately, skin tests can only be carried out once the salon is open, and to maintain social distancing and client numbers in the salon, they must be booked as an appointment, we can no longer allow clients to "pop in" for skin tests throughout the day.
We will discuss this with you during your telephone consultation and arrange your patch test as soon as possible before your colour appointment, or your patch test will be carried out during your in-salon colour consultation if needed.
We will be running a “Vulnerable Clients” morning on Wednesdays 9.30am-12.30pm
For clients who are especially concerned and more at risk, we will be operating a Vulnerable Clients morning every Wednesday between 9.30am – 12.30pm.
Clients will be able to visit the salon first thing in the morning following our deep clean. Client numbers will be further reduced to allow for a health carer or family member (limited to one) to attend with the client if needed and to ensure there is no contact between clients.
If you fall into the vulnerable and most at risk category, or you need a carer/family member to attend your appointment with you, we will ensure your appointment is arranged during this time.
If you do not fall into the vulnerable and high-risk category, we would kindly ask that you leave this morning available to those that are.
Smaller or "quicker" services are not available at this time
We have taken the decision to temporarily disable small service bookings such as blow dries and single services from our Express Service Menu. These services are usually quick, 15 or 30 minute appointments we were able to book in around our larger services. Unfortunately, due to the social distancing and additional cleaning policies, this is no longer possible.
These small services will now require more time allocation (in most cases, the same time allocation as regular services), making them no longer financially viable at the price point we charge and preventing other clients needing other salon services from booking in. At the moment, while we are working to the COVID-Safe guidelines, it is difficult to arrange an appointment for our regulars every 4-6 weeks, allowing clients to book every 1-3 weeks only makes this harder.
Out of fairness to our loyal clients, we are doing everything we can to make sure everyone can get back to some normality with their regular maintenance appointments by ensuring there's as many appointments available as possible. Once we are caught up and finished with corrections and restyles, we will reevaluate whether we can offer smaller services.
We will not be offering children's services at this time
Although we do not usually offer children's services, the few that we do have also been temporarily removed from our service menu.
While we are following the social distancing and COVID-Safe guidelines, all customers must arrive to their appointment alone so we can maintain the maximum number of people in the premises. Children must be accompanied by an adult in the salon, effectively doubling the number of "seats" their appointment will require during their service while requiring the same amount of time allocation and resources as a regular salon service. This leaves children's services no longer financially viable and preventing others from booking other services.
Out of fairness to our loyal clients, we are doing everything we can to make sure everyone can get back to some normality with their regular maintenance appointments by ensuring there's as many appointments available as possible. Once we are caught up and finished with corrections and restyles, we will reevaluate whether we can offer children's services.
Please keep updated with our appointment booking progress on Facebook > or Instagram >
If you are a regular client and keeping up with our appointment booking progress, and you haven't received a phone call from us when you think you should have, or cancelled an appointment before we closed, please fill in this contact form. We will check your client history and be in touch as soon as we can.
Client Appointment Contact Form